At SocialCraft24 Solutions, we strive to deliver high-quality website development services that meet your expectations. This policy outlines the terms under which you can cancel a service or request a refund.
- Cancellation Policy:
- Cancellations are accepted within 3 days of placing your order.
- If work on your project has already begun (such as initial design or development), cancellation may not be possible.
- Once a draft, demo, or initial version has been shared with you, cancellations cannot be accepted.
- Refund Policy:
- Refunds are offered only if the service does not meet the agreed-upon scope or if the quality is significantly below expectations.
- If you are unsatisfied with the service provided, you must submit a refund request within 3 days of receiving the deliverable.
- Our team will review your request and take appropriate action, which may include revising the deliverable or issuing a refund.
- Refund Processing:
- If a refund is approved, the processing time will be up to 7 business days from the date of approval.
- Service Quality Issues:
- If you believe that the service delivered is not as per the agreed-upon terms or does not meet your expectations, please notify our customer support team within 3 days of receiving the service. We will review your complaint and respond with a decision regarding revisions or refunds.
- Warranty and Support:
- For services that come with a maintenance or support warranty, any issues related to those terms should be reported as outlined in the service agreement.
- Customer Support:
For any cancellation, refund requests, or service-related issues, please contact our customer service team. We are committed to resolving issues efficiently and ensuring customer satisfaction.